LiveChatDirectory, a UK-based directory of business live chat apps aimed at hard-of-hearing (HoH) users, has recently implemented a new feature on its website designed to help users track their orders with Evri, Royal Mail, and other major providers.
The service was launched in an effort to provide HoH internet users with a more functional, intuitive experience when placing online orders.
The LiveChatDirectory team firmly believes this new feature will make it easier for HoH users to have their orders delivered without mishaps or delays, and coupled with the company's large-scale directory of live business chat apps, it enables more streamlined customer service experiences in case of issues with orders.
The live chat market has rapidly grown in popularity over recent years, with online chat for business becoming a major aspect of web-based customer service across business to customer and business to business markets.
LiveChatDirectory provides its users with a simple, efficient interface for quickly locating the specific business chat app they require, without having to visit that business’s website and search for its customer services page.
With the majority of LiveChatDirectory's user base falling within the HoH population, the company leveraged its large-scale database of business chat services to provide users with increased functionality, when a user places an order online, they can view and track its parcel delivery directly on LiveChatDirectory.
The UK is home to over 11 million people who have hearing-related issues. The UK's HoH population utilises live business chat services to resolve customer service matters, preferring this method of communication over time-consuming and often-frustrating customer service telephone calls.
Adding a parcel tracking feature to its service offering has enabled LiveChatDirectory to provide UK HoH persons with a more enjoyable digital experience when using business services online.
Per market research firm Research and Markets, the live chat software market was valued at just over £629 million in 2020 and is on track to exceed £1.4 billion by the year 2030, marking one of the UK's most explosive customer service technology trends. As internet services continue to grow at a rapid pace, live chat apps will continue to play a major role in customer and client service scenarios for businesses across nearly all industries and sectors.
To learn more visit https://www.livechatdirectory.co.uk.
(Image courtesy of Satheesh Sankaran and Pixabay)
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