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Post-Christmas returns fall slightly, but £1.4bn worth of items are still winging back to retailers

‘Takeback Tuesday’ returns decreased by around 6% yesterday compared to last year, says ParcelHero. Despite the fall, around £1.41bn worth of items are now heading back to retailers, which could prove the final straw for some hard-pressed retailers.

Post-Christmas returns for the first working day of the year were down by around 6% on the same day last year, says ParcelHero. Despite this dip, it says around £1.41bn worth of items are now winging their way back to retailers. The home delivery expert cautions that the fall in returns is likely due to lower Christmas spending rather than a change in customer habits.

ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: ‘We’ve looked at our own returns volumes and spoken to people in the courier and retail industries and it looks like there was a small but distinct drop in the volume and value of returns on “Takeback Tuesday” yesterday, compared to record returns last year.

‘Last year, around £1.5bn of unwanted gifts and goods were returned in the first week after the Christmas and New Year break. This year, we’ve seen a slight dip in returns volumes and, looking at the types of items being returned, we’re estimating around £1.41bn of clothing, electrical goods and toys are now winging their way back to retailers. The number of courier bookings for returned items peaked at 10am yesterday as people returned to the post-Christmas daily grind. The Royal Mail says Takeback Tuesday returns were up around 52% on a typical day last month and that certainly chimes with our own figures.  

‘We’d love to say the slight drop in the number of Takeback Tuesday returns is because shoppers are becoming more aware of the environmental impact of returns and the financial strains they place on many much-loved, smaller, specialist retailers.

"But it’s more likely the slight fall reflects what we suspect was a relatively lacklustre Christmas period for retailers, with online and in-store sales looking relatively flat. Fewer gifts equals fewer returns. Barclays says card transaction volumes on Black Friday 2023 were down -0.6% compared with 2022 and The Guardian reports that pre-Christmas “super weekend” sales fell by up to -32% online and -4.5% overall."

He added: "Our recent industry report shows that returns are costing UK sellers around £60bn a year. The study reveals a large chunk of these returns happen in the post-Christmas period. Around 47% of all ParcelHero shipments were marked as “returns” in the first week of last year.

"Online businesses face a no-win choice between reluctantly swallowing returns costs or risking negative online reviews from those customers with returns issues. 81% of stores say they are very concerned by increasing levels of customer returns. Smaller, specialist online retailers who thought they had enjoyed healthy Christmas sales are now facing plunging margins and warehouses filling with unsaleable stock as January returns come rolling back in.

"Customer expectations and the financial realities for smaller e-commerce sites are increasingly at odds. Some online retailers have told us that they deal with return rates as high as 60% after Christmas, with most being accepted unconditionally in order to maintain their all-important five-star ratings. These returns are being accepted despite the fact that online orders cost retailers £3 more to process than physical sales.

For more information on the full impact of returns on retailers large and small, don’t miss ParcelHero’s report,“ Retailers Reach the Point of No Returns” at https://www.parcelhero.com/content/downloads/pdfs/returns/returnwhitepaper.pdf

(Image courtesy of Mohammed Salem from Pixabay)

 

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Happy New Year from That's Christmas and That's Food and Drink

The husband and wife team who responsible for running That's Christmas and That's Food and Drink (that's us!) would like to wish everyone a happy and joyous New Year.

We would like to thank our friends in the public relations industry and food and drink companies and gift companies and other designers and creators of fine gifts from diaries and calendars, to jewelry to toasters and air fryers and from games to electronic equipment and food and drink makers and providers for their fantastic help in writing the posts on our sites.

And we would like to take this opportunity to thank you, our readers no matter where you are.

That's Christmas will continue publishing news and features throughout the coming year when these are relevant but it will largely be resting until the next pre-Christmas season starts up again.

However, That's Food and Drink will be continuing to publish news and features about the food and drink industry over the coming year.

We will also take a look at tweaking our blog designs to make them more user friendly.

If you would like to be featured on any of our sites please email afj_uk@yahoo.com.

(Image courtesy of Tham Nguyen from Pixabay)

Divorce-Online.co.uk Witnesses Unprecedented Divorce Application on Christmas Day

In a striking revelation this Christmas, Divorce-Online.co.uk, a pioneering online platform offering family law services, encountered an unusual yet poignant scenario, a customer chose Christmas Day to initiate their divorce process.

Mark Keenan, the MD of Divorce-Online.co.uk, spoke about this special case, saying, "Our client chose to start their divorce on Christmas Day as a gift to themselves. They mentioned, 'I decided on Christmas Day as a gift from me to me. It will be the best gift to finally get... I thought about my kids at the table, realising they deserve a better life, and it begins with my divorce.'"

This incident highlights a broader narrative often overlooked during the festive season. While Christmas is synonymous with family and celebration, it also presents an opportunity for introspection and life-changing decisions for some individuals. Divorce-Online.co.uk offers a platform that caters to these critical moments with empathy and professionalism.

“Deciding to pursue a divorce is never easy, and doing so on a day like Christmas requires immense courage and clarity,” added Keenan. “Our service aims to provide a supportive and confidential environment that respects the personal journeys of our clients, even on the most festive days of the year.”

This story brings to the forefront the diverse experiences and emotional journeys people navigate in family law situations. Divorce-Online.co.uk remains committed to providing an accessible, respectful, and efficient service for those who find themselves making these difficult decisions, even on days traditionally reserved for joy and celebration.

It's STILL looking a lot like Christmas! Some Christmas markets are still open for business!

Reading's Christmas market will remain open until January 7th. Edinburgh is keeping its Christmas Market open until the day before Reading's, January 6th.

Remaining in Scotland, we learn that Glasgow’s Christmas markets will also stay open until after the New Year, closing on January 4th. 

Southampton’s festive markets will also stay open until right up to January 2nd, giving shoppers a whole 48 hours after the turn of the New Year or 8 days to keep the festive spirit alive.

So, if you are within reaching distance of any Christmas Market that is still open, why not pop along and see if you can find yourself a nice festive bargain or two?

That's Christmas would like to thank the Business Name Generator website for helping us prepare this blogpost.

https://businessnamegenerator.com/the-best-christmas-shopping-cities

Trussell Trust reveals new figures on emergency food parcel needs. Learn how you can help

New figures released by the Trussell Trust showed 1.5 million emergency food parcels were provided to people between April and September 2023 by food banks in the charity’s UK-wide network. This is the most parcels the network's ever distributed at this point in the year and represents a 16% increase from the same period in 2022.

Low incomes, especially from social security, debt, health conditions and issues with social security payments such as delays or sanctions were the main reasons people were left with no option but to turn to food banks for help.

A record 540,000 food parcels were provided for over 265,000 children living in families who couldn't afford the essentials. That's an 11% increase compared to the same period last year, reflecting the continuing rise in need for the support provided by food banks.

The new data also revealed 65% of all the parcels provided by Trussell Trust food banks between April and September this year were for families with children.

Furthermore, the charity has reported an alarming 320,000 people have needed to use a food bank for the first time in the past six months, warning food banks are at ‘breaking point’ as more people in communities across the UK find themselves unable afford the essentials.

The Trussell Trust believe the situation is unlikely to change in the coming months with this stark new data leading them to forecast that food banks in their network will distribute more than a million emergency food parcels between December 2023 and February 2024 – the equivalent of providing a parcel every eight seconds this winter.

Jess Holliday, Deputy CEO at Eastbourne Foodbank said: “At Eastbourne Foodbank, our donations are down even as need remains very high. We are deeply concerned about the alarming rise in the number of children needing our support. 

"Last month, 633 of the food parcels we provided were for children. Day after day, people tell us they simply don’t have enough money to buy the basics. A client told me, ‘I have sold my car. I have sold everything and cut everything out. But that’s still not enough. All I want is enough money to pay the basic bills and have some left to buy my own food.'”

In order to reduce these relentless levels of need, the Trussell Trust is calling on the UK Government to use the upcoming Autumn Statement to build on its work to protect households on the lowest incomes.

Emma Revie, CEO of the Trussell Trust said: “These statistics are extremely alarming. An increasing number of children are growing up in families facing hunger, forced to turn to food banks to survive. A generation is growing up believing it’s normal to see a food bank in every community. This isn't right.

“Rising hunger and hardship have devastating consequences for individuals and our communities, damage the nation’s health and hold back our economy. People in work, as well as people who cannot work, are increasingly being pushed into debt and forced to turn to a food bank to survive.

“That’s why the UK Government must build on its work to protect people from increasingly severe hardship and commit to putting an Essentials Guarantee into legislation, to embed in our social security system the widely supported principle that, at a minimum, Universal Credit should protect people from going without essentials."

The Trussell Trust is encouraging people to show their support for people facing hardship by signing a petition urging UK political party leaders to support the introduction of an Essentials Guarantee to ensure that the basic rate of Universal Credit at least covers life’s essentials, such as food and bills.

That's Christmas believes that the spirit of Christmas must be with us all year round. So if you can offer any help to your local foodbank, please do so. Even if it's buying a couple of extra items of food during your regular shopping trips and donating these, as everything helps.

Also, supermarkets such as Morrisons and Tesco offer special schemes to help to ensure food gets to people in need, so do look out for these.

To learn more about The Trussell Trust please visit them here:- https://www.trusselltrust.org