Beware of Unsolicited Packages: A Christmas-Time Concern

As the festive season draws closer, many of us look forward to the joy of receiving gifts in the post, but not all deliveries bring good tidings. 

The phenomenon of receiving unsolicited packages, items sent without your request or knowledge, has raised significant concerns, especially around Christmas time. 

While some might see this as a harmless curiosity or even a lucky coincidence, it can come with strings attached.

Here, we explore the reasons behind this trend, the risks it presents, and what to do if you find yourself on the receiving end of an unexpected delivery.

Why Are Unsolicited Packages Sent?

Unsolicited packages are often linked to scams or shady business practices. Common reasons include:

Brushing Scams

In a "brushing" scam, online sellers send packages to random addresses to boost their sales figures artificially. Once the item is delivered, the seller can write a fake "verified" review on their site, giving the illusion of satisfied customers.

Phishing Attempts

Some packages may include requests for personal or financial information, cleverly disguised as holiday greetings or promotions.

Fraudulent Charges

In certain cases, the unsolicited package is part of a scheme where your card details have been stolen, and a small, inexpensive item is shipped to see if the fraudulent transaction goes unnoticed.

Marketing Gimmicks

Companies may send "free samples" in an attempt to gain your trust and entice you to make a purchase. However, these often come with hidden costs or obligations.

Why Is This Concerning at Christmas?

The festive period sees a significant rise in online shopping and gift deliveries. This heightened activity makes it easier for scammers to blend in, as we're less likely to question unexpected deliveries amidst the flurry of legitimate parcels. Additionally, our personal details may be more widely shared during this time, especially if we’re shopping on less-secure websites or signing up for holiday promotions.

The Risks of Unsolicited Packages

Privacy Violations

Receiving an unsolicited package might mean that your personal information—such as your name, address, or contact details—has been compromised. This can be unsettling and potentially lead to further breaches.

Financial Fraud

If the package is part of a brushing scam or fraudulent charge, you may unknowingly be a victim of identity theft.

Hidden Costs

Some unsolicited packages may claim to be free but later hit you with unexpected charges, subscriptions, or obligations.

Health and Safety

In rare cases, the contents of unsolicited packages can be harmful or contaminated. Opening an unknown package without verifying its origin can pose risks.

What Should You Do If You Receive One?

Don’t Open It Immediately

If you’re unsure about the package’s origin, leave it sealed until you’ve done some investigating.

Check for Clues

Look for a return address, company logo, or tracking information. This might give you an idea of where it came from.

Contact the Sender or Courier

If the package includes any information about the sender or courier, reach out to them to clarify.

Report It

In the UK, you can report unsolicited packages to Action Fraud or your local Trading Standards. They can advise you on the best course of action.

Dispose of It Responsibly

If you’re confident it’s part of a brushing scam or a marketing tactic, and it contains no harmful items, dispose of the package in an environmentally friendly way.

Monitor Your Accounts

Check your bank and online shopping accounts for any unauthorised transactions or suspicious activity.

How to Protect Yourself

Be Wary of Sharing Your Information

Only shop with reputable retailers and avoid giving out personal details unnecessarily.

Use Secure Payment Methods

Pay with credit cards or trusted payment platforms that offer fraud protection.

Monitor Your Online Presence

Regularly review your accounts and change passwords to safeguard your information.

Trust Your Instincts

If something feels off, take it seriously. It’s better to err on the side of caution during this busy season.

While Christmas is a time of goodwill and generosity, it’s important to stay vigilant and protect yourself from potential scams. Unsolicited packages might seem harmless, but they can carry risks that dampen the holiday spirit. By staying informed and cautious, you can enjoy the season with peace of mind, knowing that your gifts—and your personal information—are safe.

Expert on parcel deliveries, Parcelhero’s Head of Consumer Research, David Jinks M.I.L.T., says: "We all have parcels arriving left, right and centre at this time of year. 

"However, it pays to take notice of exactly where each package has come from, in case you find yourself involved in a Christmas “Brushing” scam.

"Unscrupulous e-commerce sellers send unsolicited packages to people in an attempt to boost their ratings and reviews. It’s a practice known as “Brushing”. The term comes from the scammers’ intention to brush aside suspicion.

"If your name is on the address label, it could be an indication that your personal data has been accessed or compromised. Of course, this need not mean your information has been shared in a data breach; it’s likely your details are also available on various public directories and even on social media.

"Staffordshire Police says it has received a number of reports of people receiving cheap items of jewellery, made to look like more valuable items, that they have not ordered. One person had even had six plastic washing machines delivered."

He added: "Christmas can be an overwhelming time for people buying online and mailing presents in time for the Big Day. With many international mailing deadlines coming early, Parcelhero has relaunched our popular Christmas tool in the nick of time. 

"You can now find out the last collection dates for presents to UK and international destinations to help ensure gifts reach their destinations on time. To check the easy-to-use final collection dates tool and also see the UK’s top 50 retailers’ Christmas order deadlines, see: https://www.parcelhero.com/events/christmas-gifts-delivery"

You can contact Action Fraud UK via https://www.actionfraud.police.uk or by calling them on 0300 123 2040.

People in Wales can visit the Welsh language Action Fraud service via https://www.actionfraud.police.uk/welsh

Parcelhero predicts that Black Friday will dazzle this year

Parcelhero predicts that Black Friday will dazzle this year as people look for ways to save some money on Christmas presents and more.

Following last year’s rather lacklustre Black Friday – dubbed ‘Beige Friday’ after sales actually fell by -1.9% – the event is set to regain its sparkle this year. 

We Brits, declares home delivery expert Parcelhero, have been tightening our belts for so long that we've run out of notches! Expect them to loosen up for a dazzling £7.5bn Black Friday weekend bonanza.

Parcelhero is forecasting a sparkling return to form for Black Friday sales following last year’s colourless results. 

It dubbed Black Friday 2023 ‘Beige Friday’ after a -1.9% slump in sales. This year, Parcelhero predicts UK sales will reach £7.5bn over the Black Friday/Cyber Monday long weekend.

ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: "Black Friday was in danger of becoming a bloated, overlong anticlimax. The consumer organisation Which? reported that only 2% of products in the 2022 Black Friday sales were genuinely cheaper than at other times of the year. According to Which?, 98% of sale items were the same price or less and 45% were cheaper at other times of the year."

He went on to say: "It seems retailers learned their lesson, though. Moneysaving Expert reports 70% of the sale items it monitored were cheaper on Black Friday last year than at any other time, with an average discount of 29%.

‘If these genuine deals continue, we’re predicting consumers will flock back to Black Friday to get the most from the hefty discounts. In fact, major retailers like Boots, Amazon, Argos and John Lewis have been running early bird special offers throughout November and these are reportedly getting a strong response.

"It’s true sales stuttered somewhat last month: volumes fell by -0.7% and the amount we spent also tumbled by -0.6%. However, all the signs are November is already enjoying a big uptick. Brits have been tightening their belts for so long that they have run out of notches. They clearly feel it’s time to loosen up to make the most of some genuine discounts.

"It’s likely many Brits were wary of splashing the cash before the Budget, which finally arrived right at the end of October. While it can hardly be said to have lifted the economic gloom, at least shoppers now know the worst and are budgeting accordingly.

"Last year, clothing sales in particular tumbled in the Black Friday sale. However, it’s likely fashion will fare much better this time as people splurge on party season outfits and winterwear. Nonetheless, it will be electrical and tech items that will once again dominate sales. These will be a mix of gifts for others and a bit of self-indulgence.

"While the e-commerce association IMRG confirms sales tumbled by -1.9% last year (a fall which was forecast by Parcelhero), the industry analyst PWC predicts a £7.1bn Black Friday spend this year. This is very close to our own £7.5bn figure. In fact, some forecasts look even rosier. One respected research company, Statista, is predicting a whopping £9bn UK spend this time round. It sounds optimistic but such a result would certainly restore Black Friday’s sparkle.

"As ever, Amazon is likely to be the big winner. Parcelhero believes Brits will spend a whopping 41% more online than on the High Street this Black Friday weekend, with Amazon set to earn the lion’s share.

"While many shoppers are expected to jump back aboard Black Friday to buy the bulk of this year’s Christmas presents, there are always those who leave everything until much later. Parcelhero’s continually updated Christmas deadlines tool is invaluable for keeping shoppers in the know with their favourite retailers’ final online order dates.

‘To check the easy-to-use retailers’ final order and final mailing dates tool, see: https://www.parcelhero.com/events/christmas-gifts-delivery"

Post-Christmas returns fall slightly, but £1.4bn worth of items are still winging back to retailers

‘Takeback Tuesday’ returns decreased by around 6% yesterday compared to last year, says ParcelHero. Despite the fall, around £1.41bn worth of items are now heading back to retailers, which could prove the final straw for some hard-pressed retailers.

Post-Christmas returns for the first working day of the year were down by around 6% on the same day last year, says ParcelHero. Despite this dip, it says around £1.41bn worth of items are now winging their way back to retailers. The home delivery expert cautions that the fall in returns is likely due to lower Christmas spending rather than a change in customer habits.

ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: ‘We’ve looked at our own returns volumes and spoken to people in the courier and retail industries and it looks like there was a small but distinct drop in the volume and value of returns on “Takeback Tuesday” yesterday, compared to record returns last year.

‘Last year, around £1.5bn of unwanted gifts and goods were returned in the first week after the Christmas and New Year break. This year, we’ve seen a slight dip in returns volumes and, looking at the types of items being returned, we’re estimating around £1.41bn of clothing, electrical goods and toys are now winging their way back to retailers. The number of courier bookings for returned items peaked at 10am yesterday as people returned to the post-Christmas daily grind. The Royal Mail says Takeback Tuesday returns were up around 52% on a typical day last month and that certainly chimes with our own figures.  

‘We’d love to say the slight drop in the number of Takeback Tuesday returns is because shoppers are becoming more aware of the environmental impact of returns and the financial strains they place on many much-loved, smaller, specialist retailers.

"But it’s more likely the slight fall reflects what we suspect was a relatively lacklustre Christmas period for retailers, with online and in-store sales looking relatively flat. Fewer gifts equals fewer returns. Barclays says card transaction volumes on Black Friday 2023 were down -0.6% compared with 2022 and The Guardian reports that pre-Christmas “super weekend” sales fell by up to -32% online and -4.5% overall."

He added: "Our recent industry report shows that returns are costing UK sellers around £60bn a year. The study reveals a large chunk of these returns happen in the post-Christmas period. Around 47% of all ParcelHero shipments were marked as “returns” in the first week of last year.

"Online businesses face a no-win choice between reluctantly swallowing returns costs or risking negative online reviews from those customers with returns issues. 81% of stores say they are very concerned by increasing levels of customer returns. Smaller, specialist online retailers who thought they had enjoyed healthy Christmas sales are now facing plunging margins and warehouses filling with unsaleable stock as January returns come rolling back in.

"Customer expectations and the financial realities for smaller e-commerce sites are increasingly at odds. Some online retailers have told us that they deal with return rates as high as 60% after Christmas, with most being accepted unconditionally in order to maintain their all-important five-star ratings. These returns are being accepted despite the fact that online orders cost retailers £3 more to process than physical sales.

For more information on the full impact of returns on retailers large and small, don’t miss ParcelHero’s report,“ Retailers Reach the Point of No Returns” at https://www.parcelhero.com/content/downloads/pdfs/returns/returnwhitepaper.pdf

(Image courtesy of Mohammed Salem from Pixabay)

 

US Government shutdown delayed, but exporters should brace for Christmas disruption, warns ParcelHero

An 11th-hour deal means a potential US Government shutdown has been postponed until 17 November. But international parcel delivery expert ParcelHero says a long-term agreement looks further away than ever. UK exporters to the US should prepare for disruption before Christmas, it warns.

The US Government narrowly avoided a shutdown of many services after a stopgap funding deal was finally agreed last Saturday. 

The shutdown could have had an impact on UK-US trade and deliveries. But home delivery expert ParcelHero is warning the deal may have only delayed the inevitable until November 17th.

With mere hours to spare, the Republican House Speaker, Kevin McCarthy, managed to delay a Government shutdown for a further 45 days. 

Tens of thousands of US Government employees would have been furloughed without pay and many federal services suspended from 00:01 ET (5am BST) on Sunday.

ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: "The short-term funding deal is good news for the US economy and everyone who does business with America. But in truth it's only kicked the can down the road. And a deal in November now looks even less likely to be a success.

‘The Government funding bill was narrowly passed in the House when McCarthy struck a deal with the Democrats, in defiance of the hard-line right in his own party. Rebel Republicans previously threatened to trigger moves to replace McCarthy if he were to make such a deal. Now they have started proceedings that will end in his replacement, possibly with a Speaker less willing to seek a compromise. If that happens, the chances of a funding deal on 17 November look even more distant."

He went on to say: "If there's a US Government shutdown after 17 November, it could have an impact on UK businesses and individuals who are sending products, gifts and mail to the US. That’s bad news leading in to the peak Christmas season. Some of the services which may be potentially affected are:

Mail

‘Many traditional UK Post Office mail services and certain economy courier services to the USA make use of the United States Postal Service for final delivery. There were some fears a shutdown could disrupt low-cost UK-US mail deliveries.

‘However, the USPS is funded via the sales of products (like stamps) and services, and not directly by the US Government. That means deliveries shouldn't be interrupted.

"The US National Postal Mail Handlers Union says: "It needs to be emphasised that the Postal Service and its employees won't be directly impacted by a shutdown. The USPS isn't an appropriated federal agency, and Mail Handlers will still receive pay checks and will still report to work." US Post Offices should also remain open.

Customs and maritime shipments

"The US Center for Strategic & International Studies (CSIS) says a potential shutdown “will hinder the work of Government agencies that contribute to the foreign commercial activities of the United States”. That list includes US Customs and Border Protection, the Department of Commerce's Bureau of Industry and Security, the Department of Transportation and the Federal Maritime Commission.

"CSIS says: “Essential work from agencies such as Customs and Border Protection’s cargo processing and inspection at ports, will continue, but functions less essential to day-to-day work but ultimately critical to these agencies’ long-term capabilities, like training activities, will be suspended.”

"Likewise, Government activities related to imports and trade monitoring, such as tariff exclusion request processing, would likely cease.

Airfreight

‘Many UK products are airfreighted to America, often in the holds of passenger services. The US political news site The Hill reports US Transportation Secretary, Pete Buttigieg, has warned of potential disruptions in the airline industry, and highlighted the possible impact of a shutdown on air traffic control training:

“A shutdown would include, just in the transportation side alone, shutting down air traffic control training at the exact moment when the country recognizes the need for more, not less air traffic control staffing, and when we have finally got cancellations back at or below normal rates. 

"The air traffic controllers who would be working in the towers, they wouldn’t get paid. They’re under enough stress as it is doing that job without having to come into work with the added stress of not receiving a pay check.”

US services

‘Finally, during the last shutdown, almost 90% of the Department of Commerce’s staff was furloughed and the International Trade Commission was closed. Any progress on the elusive US-UK free trade agreement would also be further hindered. ParcelHero’s USA page will give live information on all available services in the event of a US Government shutdown, as well as full details on Customs advice, sending food, prohibited items, etc. 

‘The US is ParcelHero’s biggest individual overseas market. For expert advice on UK-US shipping, including Customs information, help for exports and prohibited items details, see: https://www.parcelhero.com/en-gb/international-courier-services/usa-parcel-delivery