When Did the Customer Stop Being King? A Christmas Tale of Failed Deliveries and Broken Promises

Christmas is a time for joy, family, and festive feasts. 

But for many customers of Morrisons supermarket and other retailers, this past Christmas was marked by disappointment, frustration, and a glaring reminder of how far customer service standards have fallen. 

Across the UK, countless families found themselves without their pre-ordered festive essentials, as delivery promises were broken and customer service fell woefully short.

The Christmas Delivery Debacle

In what should have been the pinnacle of efficiency and care, Morrisons and several other retailers failed to deliver Christmas orders to customers who had planned their celebrations around these commitments. Reports surfaced of missing turkeys, undelivered groceries, and last-minute cancellations, leaving many scrambling to piece together a festive meal. For some, it wasn’t just an inconvenience but a devastating blow to their holiday plans.

While delivery logistics are always challenging during the festive season, the scale of this failure highlights deeper issues. Customers weren’t just let down by the system; they were let down by a lack of communication, accountability, and respect for their trust.

A Tale of Two Eras: Then vs Now

This wouldn’t have happened years ago when customers were truly king. Back then, businesses prided themselves on going the extra mile to ensure satisfaction. Store managers knew their regular customers by name, and staff were empowered to resolve issues swiftly and effectively. If a delivery went awry, you could expect an apology, a replacement, and often a little extra gesture of goodwill.

Years ago if the ordering and delivery system had failed the manager of the store would have commandeered a delivery van. grabbed a couple of volunteers from his staff and made sure that some festive foodstuffs were delivered to his or her customers no matter the time or the day. Perhaps even taking a hamper by way of compensation. 

Today, that ethos seems to have faded. Large corporations, focused on profit margins and efficiency metrics, have replaced personalised service with automated systems and outsourced call centres. When things go wrong, customers are often met with endless hold music, scripted responses, and a lack of real solutions.

The Cost of Poor Customer Service

The fallout from this Christmas fiasco extends beyond ruined meals. Poor customer service erodes trust, damages brand reputation, and ultimately drives customers to competitors. In an age where consumers have more choices than ever, loyalty cannot be taken for granted.

Social media amplifies the impact, as disgruntled customers take to platforms like Twitter and Facebook to share their experiences. The public nature of these complaints can snowball, turning isolated incidents into PR nightmares.

A Call for Change

Retailers like Morrisons must take this as a wake-up call. Customers deserve better, especially during the most important celebrations of the year. Companies need to reinvest in customer service, prioritising clear communication, proactive problem-solving, and a genuine commitment to their patrons.

What Can We Do as Customers?

While we can’t single-handedly overhaul corporate culture, we can vote with our wallets. Support businesses that prioritise customer satisfaction and hold those that don’t accountable. Leave honest reviews, share your experiences, and demand better service. After all, the customer may no longer be king, but together, we can remind businesses of the power we wield.

This Christmas may have been a disappointment for many, but it’s also an opportunity to reflect and demand change. Let’s hope retailers take the message to heart, ensuring future holidays are marked by joy, not frustration.

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Celebrating Christmas Beyond the 25th: Christian Communities with Unique Traditions

For many, Christmas is synonymous with the 25th of December. However, not all Christian communities mark the birth of Christ on this date.

Differences in liturgical calendars, cultural traditions, and historical influences have led to variations in the celebration of Christmas. 

Here, we explore some of the communities that observe this sacred holiday on different days and the reasons behind their choices.

Orthodox Christians and the Julian Calendar

One of the most well-known alternative Christmas celebrations occurs on the 7th of January. This date is observed by many Orthodox Christians, including those in Russia, Serbia, Ethiopia, and parts of the Middle East. The reason lies in the calendar used by these communities: the Julian calendar, introduced by Julius Caesar in 45 BCE. 

When Pope Gregory XIII reformed the calendar in 1582 to better align with the solar year, some Christian groups chose to retain the older Julian calendar for liturgical purposes. As a result, the Julian calendar’s 25th of December corresponds to the Gregorian calendar’s 7th of January.

Armenian Apostolic Church

The Armenian Apostolic Church, one of the oldest Christian denominations, celebrates Christmas on the 6th of January. For Armenians, this day combines both Christmas and the Feast of the Epiphany, commemorating Christ’s birth and baptism. This tradition reflects early Christian practices, as Christmas was not universally celebrated on the 25th of December until the 4th century.

Ethiopian and Eritrean Christians

In Ethiopia and Eritrea, where Christianity has deep historical roots, Christmas—known as “Genna”—is celebrated on the 7th of January. Following the Ethiopian Orthodox Tewahedo Church’s calendar, the day is marked with unique rituals, such as processions, fasting, and traditional games. The vibrant celebrations highlight the region’s rich Christian heritage.

Coptic Christians in Egypt

Coptic Christians in Egypt also observe Christmas on the 7th of January, adhering to the Julian calendar. The lead-up to Christmas includes a 43-day period of fasting known as the "Holy Nativity Fast," during which believers abstain from animal products. Christmas Eve is marked by a special liturgy, followed by feasting and family gatherings.

Unique Local Traditions

In some Christian communities, Christmas is tied to local customs and calendars. For instance:

Syriac Christians in India: The Malankara Orthodox Syrian Church celebrates Christmas on 25th December but incorporates unique rituals influenced by Indian culture.

Old Believers in Russia: This sect, which split from the Russian Orthodox Church in the 17th century, also adheres to the Julian calendar, observing Christmas on 7th January.

Why the Differences Matter

These varied Christmas dates reflect the diversity and richness of global Christianity. They remind us that while the date may differ, the essence of the celebration—honouring the birth of Christ—remains universal. Understanding and respecting these differences can foster greater appreciation for the cultural and spiritual tapestry of the Christian faith.

As the festive season approaches, it’s worth reflecting on how these traditions enrich our collective understanding of Christmas. Whether on the 25th of December, the 7th of January, or the 6th of January, the message of peace, love, and hope transcends time and calendars.

It’s Only a Few Days Since Christmas — But When Is It Too Early to Start Planning for Next Christmas?

Is it too early to start planning for next Christmas?

The festive season has barely passed. In fact, in some parts of the world Christmas Day is yet to be celebrated. 

Wrapping paper still lurks in the recycling bin, and the scent of mulled wine might still be hanging in the air. 

Yet, for some, the question arises: when is it too early to start planning for next Christmas?

The answer depends on your perspective. Let’s explore the different approaches to festive planning and see what works best for you.

The Early Birds

For those who love to be ahead of the game, planning for Christmas 2025 might start now. Post-Christmas sales offer an excellent opportunity to stock up on decorations, wrapping paper, and even gifts at a fraction of their usual cost. Some people also take this time to reflect on what worked well during the past holiday season and what could be improved.

If you’re someone who thrives on organisation, starting early can alleviate stress later in the year. However, it’s worth noting that starting too soon might mean your enthusiasm wanes by the time December rolls around.

The Seasonal Planners

For most people, Christmas planning begins in earnest around September or October. By this time, the year-end workload is becoming clearer, and the festive season starts to feel within reach. Shops begin to roll out their Christmas ranges, making it easier to get inspired.

This approach strikes a balance. It gives you enough time to plan thoughtfully without feeling like Christmas has taken over your entire year. It also allows you to spread out costs, making the financial burden easier to manage.

The Last-Minute Crew

Some people thrive on the adrenaline of last-minute planning. For them, Christmas preparation starts in December — sometimes just a week or two before the big day. While this approach can be stressful, it can also be thrilling and spontaneous. Plus, last-minute shoppers often snag bargains as retailers try to clear their stock.

However, this strategy isn’t for everyone. If you’re someone who gets overwhelmed easily, leaving everything until the eleventh hour might not be the best choice.

Finding Your Sweet Spot

Ultimately, the best time to start planning for Christmas is when it feels right for you. Here are some tips to help you find your sweet spot:

Reflect on this year’s Christmas: What did you love? What would you change? Use these insights to guide your planning.

Set a budget: Christmas can be expensive, so decide early how much you’re willing to spend. Starting early can help you spread costs over several months.

Keep a list: If you spot a perfect gift in July, jot it down or buy it if your budget allows. Just make sure to keep track so you don’t forget it by December.

Enjoy the process: Christmas is about joy and togetherness. Whether you’re an early planner or a last-minute marvel, make sure the planning process adds to your festive spirit rather than detracting from it.

There’s no definitive answer to when it’s too early to start planning for Christmas. It’s a personal decision that depends on your lifestyle, preferences, and approach to the Christmas season. 

Whether you’re browsing post-Christmas sales this week or waiting until the autumn leaves start to fall, the key is to find a rhythm that works for you. After all, the magic of Christmas is in the joy it brings — not in the timeline of your preparations.

Traditional German Christmas Celebrations

This is another in our series of Christmas celebrations from around the world. We intend to continue publishing these throughout the coming year, so please look out for these.  

Germany is renowned for its rich cultural heritage and festive traditions, and Christmas is one of the most magical times of the year to experience this. 

From bustling Christmas markets to cherished family customs, German Christmas celebrations blend history, faith, and joy in unique ways. 

Here, we look into some of the most beloved traditions that make Christmas in Germany truly special.

Advent: A Time of Preparation

Christmas in Germany begins with Advent, the four weeks leading up to Christmas Day. Many German households display an Advent wreath (Adventskranz), typically made of evergreen branches and adorned with four candles. Each Sunday in Advent, a new candle is lit, often accompanied by prayers or carol singing.

Advent calendars (Adventskalender) are another cherished tradition. Originally designed to count down the days until Christmas, these calendars have evolved from simple paper designs to elaborate creations filled with chocolates, toys, or even small bottles of wine.

Christmas Markets (Weihnachtsmärkte)

Germany’s Christmas markets are world-famous, drawing visitors from across the globe. These markets, often held in town squares, are a feast for the senses. Stalls brimming with handmade ornaments, artisanal gifts, and festive foods create a magical atmosphere.

Visitors can enjoy traditional treats like Lebkuchen (gingerbread), Stollen (fruitcake), and roasted nuts. To ward off the winter chill, a mug of Glühwein (mulled wine) is a must. Iconic markets such as those in Nuremberg, Dresden, and Cologne are particularly popular.

Nikolaustag: St. Nicholas Day

On the night of 5th December, children place their shoes or boots outside their doors in anticipation of St. Nicholas’ (Nikolaus) visit. If they’ve been good, they wake to find their footwear filled with sweets, nuts, and small gifts. Naughty children, however, might receive a bundle of twigs from Krampus, Nikolaus’ mischievous companion.

Heiligabend: Christmas Eve

Christmas Eve (Heiligabend) is the highlight of the German Christmas season. Families come together for a festive meal, often featuring dishes like roast goose, carp, or fondue. In some regions, potato salad and sausages are the traditional fare.

After dinner, families gather around the Christmas tree (Tannenbaum), which is usually decorated with candles, baubles, and straw ornaments. It’s also common to sing carols and exchange gifts on this evening.

Christmas Day and Second Christmas Day

In Germany, both 25th and 26th December are public holidays. Christmas Day is usually spent with close family, while the Second Christmas Day (Zweiter Weihnachtsfeiertag) is often reserved for visiting extended family or friends. Traditional meals on these days might include roasted meats, dumplings, and red cabbage.

Epiphany: The Final Celebration

The Christmas season in Germany officially concludes on 6th January, Epiphany (Dreikönigstag). On this day, groups of children dressed as the Three Wise Men go door-to-door singing carols and blessing homes. They write the initials of the Magi (C+M+B) and the year above doorways, a practice believed to bring good fortune.

A Season of Joy and Reflection

German Christmas traditions are steeped in history and community spirit. Whether it’s the glow of candlelit trees, the warmth of Glühwein at a market stall, or the joy of family gatherings, these customs capture the essence of the festive season. For those lucky enough to experience Christmas in Germany, it’s a time of wonder, joy, and cherished memories.

How to Enliven Your New Year Party with Homemade Wine Spritzers

Why not add a touch of flair and fun to your celebration is by offering a DIY wine spritzer bar. 

Wine spritzers are light, refreshing, and easy to customise, making them the perfect party drink. Here’s how you can set up your own wine spritzer station and elevate your New Year festivities.

Why Wine Spritzers?

Wine spritzers are not only delicious but also incredibly versatile. By mixing wine with soda water, lemonade, or flavoured sparkling waters, you can create an array of drinks to suit every palate. 

They’re also lighter in alcohol than straight wine, which makes them a great choice for pacing yourself throughout the evening.

Setting Up Your Wine Spritzer Bar

1. Choose Your Wines

The foundation of any good spritzer is the wine. Offer a selection of wines to cater to different tastes:

White Wine: Crisp and fruity varieties like Sauvignon Blanc, Pinot Grigio, or Riesling work beautifully.

Rosé: A dry or slightly sweet rosé adds a lovely blush to your spritzers.

Red Wine: For those who prefer red, opt for a lighter variety like Pinot Noir or a chilled Lambrusco.

2. Stock Up on Mixers

The magic of a spritzer lies in the mixer. Provide a variety of options, such as:

Soda Water: For a classic, crisp spritzer.

Lemonade: Adds a touch of sweetness and zing.

Flavoured Sparkling Waters: Experiment with citrus, berry, or tropical flavours.

3. Add Garnishes

Garnishes elevate your spritzers from simple to spectacular. Set out bowls of:

Fresh fruit slices (lemon, lime, orange, or berries)

Herbs like mint, basil, or rosemary

Edible flowers for a festive touch

How to Make the Perfect Spritzer

The beauty of a spritzer is its simplicity. Follow this easy formula for a perfectly balanced drink:

Fill a glass with ice. This keeps the drink chilled and refreshing.

Pour in wine. Use about two-thirds of the glass.

Top with a mixer. Add soda water or lemonade to fill the glass.

Garnish. Add fruit, herbs, or a decorative stirrer for flair.

Spritzer Variations to Try

Want to impress your guests with some pre-made options? Here are a few ideas:

Citrus Zing: White wine, soda water, and a splash of orange juice, garnished with an orange slice.

Berry Bliss: Rosé, lemonade, and fresh raspberries or strawberries.

Herbal Red: Light red wine, sparkling water, and a sprig of rosemary or thyme.

Tips for a Successful Spritzer Bar

Label Everything: Use small signs to label wines, mixers, and garnishes.

Provide Recipes: Display simple recipe cards to inspire guests.

Offer Non-Alcoholic Options: Include sparkling grape juice or alcohol-free wine for those who prefer not to drink.

Cheers to a Memorable New Year

With a DIY wine spritzer bar, you’ll not only add a touch of creativity to your New Year party but also give your guests a fun and interactive way to enjoy their drinks. Whether they prefer sweet, dry, or something in between, everyone can craft a spritzer that suits their taste.

So, gather your ingredients, pop the corks, and toast to a fabulous year ahead! Cheers!

Welcoming the New Year with a Quiet Night In: A Low-Key Celebration with Family and Friends

As the New Year approaches, the idea of crowded pubs and bustling parties might feel overwhelming. 

For many, a quieter, more intimate celebration at home with loved ones is the perfect way to ring in the new year.  This is the option my wife and I are going for, this year.

A low-key gathering can be just as meaningful—if not more so—than a big night out. Here’s how to create a cosy, memorable evening that’s all about connection, relaxation, and joy.

1. Set the Scene for Comfort and Warmth

Transform your home into a welcoming haven. Dim the lights, light some candles, and add soft touches like blankets and cushions. Fairy lights and a crackling fire (or a digital one on your TV!) can add a touch of magic. Creating a cosy atmosphere sets the tone for a relaxing and enjoyable night.

2. Plan a Delicious Spread

No need for elaborate meals—keep it simple and comforting.

Sharing Platters: Create a grazing board with cheeses, charcuterie, crackers, and fresh fruit.

Comfort Food: Think homemade pizzas, hearty soups, or baked pasta dishes.

Sweet Treats: Bake cookies or brownies together, or set up a DIY dessert bar with toppings for ice cream or hot chocolate.

Let everyone pitch in with their favourite dishes for a potluck-style feast.

3. Create a Custom Drinks Menu

Offer a selection of drinks, both alcoholic and non-alcoholic, to suit all tastes.

Signature Cocktails: Choose a couple of easy-to-make cocktails, like a sparkling elderflower spritz or a classic mojito.

Mocktails: Cater to non-drinkers with creative mocktails, such as a berry fizz or a citrus cooler.

Hot Drinks: Mulled wine, spiced cider, or hot chocolate are perfect for a chilly evening.

4. Choose Relaxed Entertainment

Keep the mood light with activities that encourage laughter and conversation.

Board Games: Classic games like Scrabble, Monopoly, or Pictionary are always a hit. A new, fun and easy to play game my wife have found is Oh, My Pigeons! by Ravensburger. We are so taken by this fun game (playable by two or more players) that we'll include the link to Ravensburger below.

Movie Marathon: Pick a theme or let everyone vote on their favourite films to watch.

Trivia Night: Create a quiz with fun questions about the past year or general knowledge.

If your group enjoys music, set up a karaoke session or a “guess the song” challenge.

5. Reflect on the Past Year

Take a moment to look back on the highlights of the year gone by.

Gratitude Jar: Have everyone write down something they’re grateful for and share their thoughts.

Photo Memories: Create a slideshow of photos from the past year to relive special moments.

Resolutions and Goals: Share hopes and goals for the new year—whether serious or silly!

6. Plan a Special Countdown Moment

Even in a quiet setting, the countdown to midnight is a highlight.

Countdown Toast: Gather everyone for a heartfelt toast as the clock strikes twelve.

Sparklers or Confetti: Step outside to light sparklers or toss confetti in celebration.

Write Letters to the Future: Encourage everyone to write a note to their future selves to open next New Year’s Eve.

7. Keep It Flexible

The beauty of a quiet night in is that there’s no strict schedule. Let the evening flow naturally, whether that means lingering over dessert, chatting into the early hours, or wrapping up early for a good night’s sleep.

Why Choose a Quiet Celebration?

A low-key New Year’s Eve allows you to focus on what truly matters: spending quality time with the people you care about most. It’s an opportunity to relax, recharge, and start the new year feeling connected and at peace.

Celebrating the New Year doesn’t have to be about big crowds and loud parties. A quiet night in with family and friends can be just as joyful and meaningful. So, gather your loved ones, put on your comfiest clothes, and welcome the new year with warmth, laughter, and love. Here’s to a wonderful year ahead!

https://www.ravensburger.co.uk/en-GB