The Best Delivery Services for Christmas Sellers: Ensuring Your Gifts Arrive on Time

Discover the best UK delivery services for Christmas gift sellers, from Royal Mail to DPD and Evri. Ensure your festive parcels arrive safely and on time this Christmas season.

If you’re selling Christmas gifts this year, whether through your own website, Etsy shop, Amazon store, or a local market, your delivery choices can make or break the festive season. 

Customers expect reliability, speed, and fair pricing, especially when buying gifts that must arrive before Christmas morning. 

Here’s a look at the top delivery services UK sellers should consider when sending out their Christmas orders.

1. Royal Mail – The Christmas Classic

Still the backbone of British post, Royal Mail remains a top choice for small and medium-sized sellers. 

Their Tracked 24 and 48 services offer affordable options with online tracking and proof of delivery. For smaller parcels, Royal Mail 1st and 2nd Class are cost-effective and can be dropped off easily at local Post Offices.

Best for: Small parcels, handmade gifts, cards, and lightweight products.

Tip: Post early—Royal Mail’s Christmas deadlines usually fall around 18–20 December for 1st Class.

2. Evri (formerly Hermes) – Affordable and Accessible

Evri has improved significantly in recent years, offering a strong balance between price and convenience. They provide home collection or drop-off at thousands of parcel shops across the UK. Tracking is included as standard, and delivery times are typically 2–3 days.

Best for: Sellers needing affordable delivery on a tight budget.

Tip: Keep packaging strong—Evri’s network handles a huge number of parcels at Christmas, and sturdy packaging helps protect your items.

3. DPD – The Premium Choice

Known for its one-hour delivery window notifications and excellent tracking, DPD is a favourite among professional online retailers. Their app also allows recipients to rearrange delivery or choose a safe place—ideal during busy December weeks when customers might not be home.

Best for: High-value, fragile, or time-sensitive gifts.

Tip: Offer DPD as an express upgrade for customers who need guaranteed delivery before Christmas Eve.

4. UPS and FedEx – For International Sellers

If you ship Christmas gifts abroad, UPS and FedEx are the best-known options for fast, trackable international delivery. Both offer comprehensive online booking, customs support, and parcel insurance.

Best for: International or business-to-business sales.

Tip: Remember to send international parcels by early December to avoid customs delays.

5. Parcelforce Worldwide – For Large or Bulky Parcels

For sellers dealing in hampers, artwork, or heavier items, Parcelforce (part of Royal Mail) offers a great range of next-day and two-day services within the UK. Their international delivery options are also reliable, with customs support built in.

Best for: Larger or multi-item Christmas gifts.

Tip: Check Parcelforce’s volume-based pricing, it may save you money if you ship in bulk.

6. Amazon Logistics – For Marketplace Sellers

If you sell through Amazon, their Fulfilled by Amazon (FBA) or Merchant Fulfilled Network (MFN) options use Amazon Logistics, which guarantees Prime-eligible next-day delivery on many items.

Best for: Sellers already listing on Amazon or using Amazon warehouses.

Tip: Keep an eye on cut-off dates for FBA stock delivery, usually around late November for guaranteed pre-Christmas fulfilment.

7. Local Courier Services – A Personal Touch

For regional sellers or those offering local delivery (such as Christmas hampers, wreaths, or fresh produce), local courier companies or same-day delivery apps like Deliveroo Hop, Stuart, or Yodel Direct can provide that last-mile personal touch.

Best for: Local independent businesses and last-minute gift deliveries.

Tip: Offer same-day or next-day local delivery as a premium add-on for customers in your area.

8. Click & Collect Partnerships

If you sell through platforms like eBay, Etsy, or Shopify, consider enabling click and collect through partners such as InPost Lockers, Collect+, or Yodel Direct. This lets customers pick up parcels at local supermarkets, petrol stations, or convenience stores—perfect for busy shoppers.

Best for: Customers who can’t wait in for deliveries.

Tip: Advertise this as a “stress-free collection” option on your website.

Final Thoughts: Choose Delivery That Matches Your Brand

Your delivery service says as much about your business as your products do. Reliable, well-packaged, and on-time deliveries lead to glowing reviews and repeat customers. 

Consider offering a range of delivery options, budget, standard, and express, to suit different needs and budgets.

And don’t forget: communicate clearly about last order dates and Christmas delivery cut-offs across your website and social channels. Transparency now can prevent disappointment later.

Could Christmas Deliveries Be at Risk? What Alleged DPD Pay Cuts Mean

As the festive season approaches, shoppers expect their online orders to arrive in time. 

But recent reports suggest that Christmas deliveries could face disruption—thanks in part to new pay cuts imposed on DPD drivers. 

Here’s what’s going on, what drivers are saying, and what it might mean for parcels arriving in time for December 25th.

What’s being reported

According to recent press reports, DPD has reduced the rate paid for small-parcel deliveries by 65p, for around 10,000 self-employed franchise drivers. 

In addition, the same sources say DPD has scrapped a performance-based Christmas bonus of £500 that drivers could earn during the busy season. 

Drivers affected are saying that these changes could amount to thousands of pounds less per year in income. One claim in the report is that some drivers’ incomes could drop by around £6,000 annually, or about 15% of their take-home pay. 

There’s also concern that rural drivers, who tend to deliver more small parcels (versus large business deliveries), will be hit hardest by the cuts. 

DPD has reportedly defended the move by saying it reflects changes in the “parcel traffic profile” (i.e. more of some kinds of parcel than others) and that rates remain “among the best in the industry.” 

Why the cuts matter, especially over Christmas

These pay cuts come at a bad time. The weeks leading up to Christmas are peak period for parcel companies—more volume, tight deadlines, more pressure on logistics, drivers, and depots. Here are some of the consequences that could follow:

Driver morale & retention

If pay drops are sudden, large, or poorly communicated, some drivers may reduce their hours, refuse difficult routes, or even quit. That reduces capacity just when demand is peaking.

Risk of delays

Fewer drivers, or drivers who are less motivated (or stretched thin), could lead to slower parcel processing, later collections, more missed deliveries, or rescheduling.

Costs passed on

Retailers may face increased shipping delays. Consumers might experience longer delivery windows, or need to pay extra for “priority” services.

Pressure in rural & low-density areas

As noted, rural routes often mean smaller parcels, further distances, more costs. If pay per parcel is reduced, drivers covering these areas may find the financials don’t stack up, reducing service in those zones.

Possible industrial action or legal challenge

While there’s no widespread strike action reported yet in response to this specific issue, the history of delivery driver disputes suggests that such changes without sufficient consultation can lead to unrest or legal claims.

What we don’t know (yet)

The full scope: Is this pay cut confirmed by DPD across all depots, or only in certain areas? Is it only for small parcels, or will there be changes for other parcel types?

The exact financial impact: Claims of £6,000 loss are based on driver reports; what is DPD’s view?

How quickly the changes were communicated and whether there were any transitional safeguards for drivers.

Whether DPD has backup plans (e.g. extra staff, overtime) to ensure service levels through Christmas despite the cuts.

What should consumers do (to be safe)

If you're ordering items for Christmas, you might want to plan a little ahead given this uncertainty. Some practical tips:

Order early. Don’t leave key purchases until the last minute.

Use tracked or guaranteed delivery services where possible.

Check delivery cut-off dates from retailers — these are often pushed earlier than many expect.

Be aware of retailer policies in case of delays (refunds, exchanges etc.).

Support more local pickup or collection options if available.

What small businesses should do

Check to ensure the delivery companies you use will be able to deliver your goods to your customers in a timely manner. 

What drivers & unions may say

Drivers are understandably concerned. For many of them, the cost of fuel, maintenance, insurance, vehicle depreciation, and van hire are already high. A cut of 65p per parcel may erode margins significantly. Some drivers may:

refuse difficult or less profitable rounds

reduce working days/hours

demand renegotiation or improved terms

seek representation through unions or legal advice about employment status, rights, etc.

Broader implications

Gig economy & self-employed status: this is another instance raising questions about how self-employed franchise drivers are treated. There have been past controversies over fines, holiday & sick pay, driver status and protections. 

Competition & cost pressures: DPD operates in a competitive parcel delivery market. Pressure to keep prices low for retailers may be squeezing margins and pushing costs onto drivers.

Legal/regulatory oversight: If cuts push drivers below minimum wage levels (after costs), there may be legal scrutiny. Also, public perception and media attention may force companies to reconsider or adjust.

In summary

While the reports are still emerging, the timing of these wage reductions at DPD is particularly sensitive. With Christmas deliveries already under pressure globally, any reduction in driver pay that undermines capacity or morale could lead to late parcels, missed deliveries, and customer frustration. For many drivers, these cuts may not feel like just an adjustment—they could have real financial impact.

For consumers, the takeaway is to plan ahead. For retailers, logistics companies, and DPD itself, the challenge will be to manage the cost pressures while keeping delivery promises intact.

When Did the Customer Stop Being King? A Christmas Tale of Failed Deliveries and Broken Promises

Christmas is a time for joy, family, and festive feasts. 

But for many customers of Morrisons supermarket and other retailers, this past Christmas was marked by disappointment, frustration, and a glaring reminder of how far customer service standards have fallen. 

Across the UK, countless families found themselves without their pre-ordered festive essentials, as delivery promises were broken and customer service fell woefully short.

The Christmas Delivery Debacle

In what should have been the pinnacle of efficiency and care, Morrisons and several other retailers failed to deliver Christmas orders to customers who had planned their celebrations around these commitments. Reports surfaced of missing turkeys, undelivered groceries, and last-minute cancellations, leaving many scrambling to piece together a festive meal. For some, it wasn’t just an inconvenience but a devastating blow to their holiday plans.

While delivery logistics are always challenging during the festive season, the scale of this failure highlights deeper issues. Customers weren’t just let down by the system; they were let down by a lack of communication, accountability, and respect for their trust.

A Tale of Two Eras: Then vs Now

This wouldn’t have happened years ago when customers were truly king. Back then, businesses prided themselves on going the extra mile to ensure satisfaction. Store managers knew their regular customers by name, and staff were empowered to resolve issues swiftly and effectively. If a delivery went awry, you could expect an apology, a replacement, and often a little extra gesture of goodwill.

Years ago if the ordering and delivery system had failed the manager of the store would have commandeered a delivery van. grabbed a couple of volunteers from his staff and made sure that some festive foodstuffs were delivered to his or her customers no matter the time or the day. Perhaps even taking a hamper by way of compensation. 

Today, that ethos seems to have faded. Large corporations, focused on profit margins and efficiency metrics, have replaced personalised service with automated systems and outsourced call centres. When things go wrong, customers are often met with endless hold music, scripted responses, and a lack of real solutions.

The Cost of Poor Customer Service

The fallout from this Christmas fiasco extends beyond ruined meals. Poor customer service erodes trust, damages brand reputation, and ultimately drives customers to competitors. In an age where consumers have more choices than ever, loyalty cannot be taken for granted.

Social media amplifies the impact, as disgruntled customers take to platforms like Twitter and Facebook to share their experiences. The public nature of these complaints can snowball, turning isolated incidents into PR nightmares.

A Call for Change

Retailers like Morrisons must take this as a wake-up call. Customers deserve better, especially during the most important celebrations of the year. Companies need to reinvest in customer service, prioritising clear communication, proactive problem-solving, and a genuine commitment to their patrons.

What Can We Do as Customers?

While we can’t single-handedly overhaul corporate culture, we can vote with our wallets. Support businesses that prioritise customer satisfaction and hold those that don’t accountable. Leave honest reviews, share your experiences, and demand better service. After all, the customer may no longer be king, but together, we can remind businesses of the power we wield.

This Christmas may have been a disappointment for many, but it’s also an opportunity to reflect and demand change. Let’s hope retailers take the message to heart, ensuring future holidays are marked by joy, not frustration.

Morrisons Christmas delivery slots will be released soon

Morrisons delivery slots will be released on October 18, giving customers the chance to plan ahead for the busy festive period. 

Customers with a Morrisons Delivery Pass can then secure their preferred Christmas delivery slot between the 20th and 24th December with a minimum spend of just £25. This exclusive early access opportunity allows Delivery Pass customers the guarantee of a seamless, stress-free online shopping experience during the year's busiest season.

The Morrisons Delivery Pass provides shoppers with the flexibility to shop online as frequently as they like, without incurring any delivery charges on every order. Delivery passes can be purchased on the Morrisons website and customers can choose from two options:

The anytime (seven-day) pass

or the midweek (Tuesday-Thursday) pass

Subscriptions are available for one month (£5 midweek / £8 anytime), six months (£25 midweek / £45 anytime), or a full year (£40 midweek / £70 anytime) and by signing up  to a Delivery Pass, customers can not only secure their Christmas delivery slots but also unlock year-round convenience.

Customers without a Morrisons Delivery Pass will be able to book their Christmas slots from October 25th. 

Joseph Sutton, the Online & Convenience Director at Morrisons, said: "We're delighted to announce our Christmas delivery slots, providing our customers with an early opportunity to plan and prepare for the festive season. At Morrisons, we understand the importance of convenience during this special time of year and our Delivery Pass options ensure that shoppers have the flexibility to choose a plan that suits their needs.”

morrisons.com