If Your Christmas Food Delivery Doesn't Arrive... Don't Panic!

Sometimes things go awry, despite the best planning 

We’ve all seen it – or heard it. Christmas Eve, packed shop, frazzled nerves… and suddenly someone realises their carefully planned Christmas food delivery hasn’t arrived. Panic sets in. Voices rise. Festive goodwill wobbles.

If that happens to you, here’s what to do next – calmly, practically, and without letting Christmas be ruined.

First things first: pause and breathe

It’s easy to feel that Christmas has been “cancelled”, but it hasn’t. Food delivery problems are stressful, yes – but they are fixable. Take a moment, breathe, and switch from panic mode to problem-solving mode.

Check the basics (before assuming the worst)

Before heading into meltdown territory, quickly check:

Delivery confirmation emails or texts – wrong date, missed slot, or a reschedule?

Neighbours – many deliveries are left with someone nearby.

Safe places – sheds, porches, garages and bins (yes, really).

You’d be surprised how often the food has arrived… just not where expected.

Contact the retailer – calmly but firmly

Customer services will be overwhelmed on Christmas Eve, but it’s still worth contacting them.

Ask specifically:

Has the order been marked as delivered?

Is there a partial delivery?

Can a refund or emergency credit be issued immediately?

Even if nothing else, you’ll usually get your money back – and that gives you options.

Switch plans: Christmas is flexible

This is the most important mindset shift. Christmas dinner does not have to look like the advert.

If the big shop hasn’t arrived:

Buy what’s available, not what was planned

Scale down – fewer courses, simpler dishes

Swap the “centre-piece roast” for something quicker

A roast chicken, gammon joint, sausages, salmon, cheese boards or party food can all save the day.

Use what’s already in your kitchen

Before heading back out into the crowds, check what you already have:

Freezer staples

Tins and jars

Pasta, rice, potatoes

Frozen veg

Cheese, crackers, chutneys

A “make-do” Christmas made with what you have often becomes the one people remember most fondly.

Shop smarter, not harder

If you do need to shop:

Try smaller local shops, petrol stations, or corner stores

Avoid chasing “perfect” – aim for “good enough”

Look for ready-to-eat or minimal-prep options

Christmas Eve is not the day for culinary ambition.

Let go of the guilt

This is crucial.

A missed delivery is not your fault.

Your Christmas is not ruined.

Your value as a host, partner, or parent is not measured by roast potatoes.

What people remember is warmth, kindness, laughter – not whether the pigs in blankets were artisanal.

Turn it into a story, not a disaster

Years from now, no one will recall the delivery slot number – but they will remember:

“That year everything went wrong…”

“…and we ended up eating whatever we could find”

“…and it was actually brilliant.”

Those are the stories that last.

One final thought

If Christmas food doesn’t arrive, Christmas itself hasn’t gone anywhere.

Lower the bar. Keep the people. Put the kettle on.

Everything else is just trimmings.