Thursday, 23 February 2012

IWOOT customer spreads joy and cheer... and it’s not even Christmas!

Over 3,000 customers invested in the utterly fantastic Christmas pudding bin bags from gift and gadget site last Christmas.

IWOOT, which is owned by The Hut Group, the UK’s leading, multi-website online retailer received over 25,000 inbound emails, more than 16,000 telephone calls, 1,500 live chats and 2,500 social media queries over Christmas.

After such a demanding time of year, IWOOT’s customer service department were delighted to receive a poem from a happy customer who was clearly delighted by the product and service he received from

Dear I Want One Of Those dot com
I am writing to you – London I’m from –
To thank you for bin bags so festively bright;
They were such a Christmassy delight!

The bin bags are strong and of excellent size
And to top it all, came with hard wearing ties
So rubbish stayed in, and made us feel good;
Who can help but smile at a huge Christmas pud!

There was a tense moment pre-bin bag appearance
As it dawned that amongst festive postal interference
The bin bags went missing, aghast I did feel
Black bin bags don’t cut it, pud shaped ones are unreal!

Mr Berry, Customer Service Headquarters chap
Hastily sent out replacements, apologised for the mishap
Festive bright pudding bags arrived well in time
For Christmas day, hence my most grateful rhyme.

So, in short, I give these bags maximum stars
And too for the IWOOT superstars;
Our Christmas season was entirely enhanced
I looked upon the bags and sang, laughed and danced
Once you’ve purchased these wonders you’ll never go back
To unfestive bin bags of boring-est black. was launched in 2000 as an online retailer offering a selection of quirky, ‘off the wall’ gifts including gadgets, gizmos, toys, photo gifts, experience days and home and office accessories. IWOOT is an ideal gift shopping solution for those who have everything, a great place to buy things you don’t really need but really, really want! All orders come with free UK delivery.

(EDITOR: This is actually a fine example of good customer service. Some other firms would have shrugged their shoulders and said: "It's nothing to do with us! It's the delivery firm!"

But IWOOT did not do that. Although it was not their problem, they took responsibility for the problem and solved it to the satisfaction and delight of the customer. Well done, IWOOT! That's Christmas salutes you! May your order book be even fuller next Christmas!)

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